FUÜM Returns 366 Night Risk-free Trial
We offer the longest trial period in the mattress industry. It's quite simple the trial begins from the day the mattress is delivered, and extends for 366 nights so you can experience your FUÜM mattress for a whole year and one day!
Our 366 night trial is intended to give you the opportunity to see if you are happy with the mattress.
If you don’t like your FUÜM mattress, you get your money back, guaranteed, its that simple!
We’re sorry to hear you want to return your FUÜM mattress, but aim to make the process as simple as possible. If you’re sure you want to return your FUÜM mattress, send us an email and include all of your details.
We’ll get to work and arrange a mattress collection team to pick it up when it’s convenient to do so.
Will it cost me anything?
It won’t cost you a penny. Returns on FUÜM mattresses are free within the UK during the 366 Night Risk-free trial period.
Help! I’ve ordered the wrong size. Can I change exchange my mattress for another one?
If you’ve ordered the wrong size mattress, then don’t worry. You can exchange your mattress for another sized mattress within 14 days of your purchase .
If you’ve unpacked your mattress, a shipping and handling fee of £40 will apply. Our two-man team will come and pick up your mattress. Leave it where it is and they’ll do the hard work.
Do I need to keep the box?
We spent a lot of time on our beautiful packaging, but you don’t need to keep it. Once your FUÜM mattress has been unpacked, it’s not going back in its box.
How is my money refunded?
If you’ve decided to return your FUÜM mattress as soon as we know it’s safely on its way back to us we will process your refund. The money should be back in your account within three working days.
*If we have grounds to believe that you are returning the mattress for reasons other than because you're genuinely dissatisfied with the product, we reserve the right to refuse to accept the return under our 366 Night Risk-free Trial policy and reserve the right to refuse to sell our products to you in the future, either through the website or otherwise. Please note that this does not affect your legal rights as a consumer. We reserve the right to refuse the 366 Night Risk-free Trial to anyone not operating as a consumer or who is otherwise in breach of these terms.