FUÜM - FAQs
Here is everything you might need to know about your new FUÜM mattress, and possibly a few things that you don’t. Whether it’s a question about ordering your mattress, paying for it, taking delivery or caring for it, it’s all here. At FUÜM we’ve got your back every step of the way.
Do I need to move my own mattress?
If the mattress is still in a box it will be collected from the doorstep. If opened, our two-man team will come and pick up your mattress. Leave it where it is and they’ll do the hard work.
When can I start to sleep on my new FUÜM mattress?
Once you’ve unpacked your FUÜM mattress it’s absolutely fine to sleep on it immediately. The mattress will take around five hours to reach its full height.
Can I use a promo code with your 0% finance deals?
We are unable to combine our discount deals with our 0% finance offer.
I’m in the Channel Islands, can I get a FUÜM mattress delivered?
Yes, of course! We’re unable to guarantee next-day delivery on items to the Channel Islands, but our couriers will work hard to get it there as soon as possible on a standard weekday delivery service.
Why is my new mattress in a box? (I thought it would be bigger!)
It’s all about the environment. A mattress in a box might seem like a novel concept, but there are some serious reasons why we do it… Compressing our mattress into a box makes it easy to store, to transport and to deliver. In the world of business, easier means cheaper – and we pass these savings on to you. Reducing the amount of packaging means we can cut down on the amount of vehicles we need, the amount of space taken up and ultimately the amount of damage we do to the planet. A mattress in a box is simply easier and more convenient to move around. If you’ve ever tried moving a double mattress up a flight of stairs, you’ll know why a mattress in a box is a good thing. If it’s easier for us, we know it’s easier for you too. Make sure you open the mattress in the room where it’s going to be used.
How is the FUÜM mattress constructed?
Our FUÜM mattress is built with one focus: comfort. It’s the secret to sleep perfection. Every mattress starts with a solid, high-density foam base-layer which provides the foundations for the best night’s sleep of your life. At the centre of the mattress is our unique Airflow layer that provides an essential flow of air that keeps you cool in summer, warm in winter and happy all year round. It’s the core of your comfort. The top of the mattress is covered in a 4cm thick advanced memory foam layer. The foam contours to your body, offering unparalleled comfort and support. We don’t like to give away our secrets, but the reason why your FUÜM mattress feels so good is because it’s covered in Sandric 3 micro-quilted fibre, created by industry leader Bekaert textiles. This 2cm layer of intelligent, breathable fabric creates an airspace between you and the foam. The 3D cross-structure layer keeps you cool and comfortable whatever your sleep style. It’s the reason why you’ll enjoy the best night’s sleep of your life, night after night. When your mattress feels amazing, you do too.
“Not too firm, not too soft, just right.” That’s what more than 95% of our customers tell us. We created the FUÜM mattress to provide a comfortable and supportive mattress that provides the best night’s sleep, night after night. Constructed from the latest memory foam, at the core of your comfort is our unique Afkøle Airflow layer. This permeable layer is 30% more breathable than other memory foam mattresses. The mattress is topped with a breathable luxury layer of memory foam.
I have a memory foam mattress, how is the FUÜM mattress different?
Technology sleeps for nobody – particularly in the world of memory foam. When designing the FUÜM mattress we set out to tackle the two major complaints customers had about the first generation of memory foam mattresses: that they were too hot, and that sleepers would sink into them. Our FUÜM mattress solves both of these problems. Our Afkøle Airflow layer and advanced construction helps to allow air to circulate around the mattress, keeping you cool in the summer and warm in the winter. It’s 30% more breathable than your old memory foam mattress. It’s more comfortable too. Using a combination of next-generation memory foam layers we can produce a sleep surface that contours to your shape, supporting your body whatever your sleep style.
Will the FUÜM help with my back pain?
We won’t make any unsubstantiated claims here, but many of our customers have told us that sleeping on a FUÜM mattress has helped them to sleep better.
How deep is the FUÜM mattress?
The FUÜM mattress is 27cm deep. Check it out, it’s one of the deepest memory foam mattresses available on the market.
Does your mattress meet all safety criteria?
Every FUÜM mattress is manufactured in the UK to our exacting quality requirements. All of our mattresses reach and exceed international standards. Let’s take you through some of them: All foams used are CertiPUR certified, that means that don’t contain any harmful chemicals or carcinogens. The textiles used on FUÜM mattresses are all OEKO-TEXÂ® certified – one of the toughest standards for fabrics. Naturally, our mattresses comply with British Standards for mattress fire safety (BS 7177:2008 + A1:2011: Low Hazard). You can sleep safe and sound on a FUÜM.
How safe is a FUÜM mattress?
Our mattress is made in the UK and is manufactured to our exacting quality standards. All materials are safe and non-toxic.
The FUÜM mattress is safe for all children aged over three. For younger children we recommend a special infant mattress.
Is FUÜM friendly to the planet?
We love the planet and know you do too. All of our mattresses are made in the UK and vacuum packed into easy to transport boxes, massively reducing our carbon footprint. Any FUÜM mattress returned to us is recycled into reusable materials, meaning nothing goes to waste.
Will I feel my partner moving?
We get asked this question a lot. The next-generation memory foam used in FUÜM mattress? helps to isolate each sleeper, which means that you shouldn’t feel your partner’s movements during the night (unless they’re dancing).
Why do you only produce one type of mattress?
Our factory has spent over 12 years manufacturing and delivering over 1,000,000 mattresses that have informed the creation of the FUÜM product. The perfect night’s sleep is our goal….. built from the highest quality materials to our exacting standards right here in the UK, we sell only one mattress, because it’s the best.
Do I need to keep the box?
No you don’t need to keep the box, however if you have kids it will give them hours of fun. We spent a lot of time on our beautiful packaging but once your FUÜM mattress? has been unpacked, it’s not going back in its box. So, if you don’t want to keep it please make sure you recycle it.
Every FUÜM mattress comes packaged in a beautiful and convenient box that measures around 1m tall.
Our single mattresses weighs approx 19 kg, double approx 30kg, king approx 36kg and super king approx 43kg.
Will my mattress work on any base?
It will – in fact you can even put it on the floor if you want to. The FUÜM mattress works with all bed types. You can even use it on the floor.
I’m moving house, can I roll it back up into the box?
Our mattresses are compressed at the factory using very big and very strong machines. You can try, but it’s highly unlikely! You don’t need to leave your mattress behind. You can roll and strap the mattress, but make sure you release the tension as soon as possible. Don’t store your mattress for too long.
How long will it be safe in its box?
A FUÜM mattress can safely be kept in its box for up to three months. The longer it is stored in its compressed form, the longer it will take to recover its structure and shape.
How can I keep my mattress clean?
If your mattress gets dirty, then spot cleaning the cover is absolutely fine. Commercial cleaning products should be safe to use, but we always advise trying a small spot first to test for any negative reactions. The fabric of your cover has not been designed to be removed for washing, so leave it where it is.
Do I need to worry about dust mites?
We’ve not conducted any scientific tests about this, so we won’t make any bold claims, but recent scientific evidence has suggested that memory foam is anti-microbial (meaning dust mites won’t be able to live there). Kept in the right conditions, you shouldn’t have any problems at all with your FUÜM mattress, but if you are worried there are mattress protectors available.
Should I regularly turn my FUÜM mattress?
Every FUÜM mattress is built one way: the right way. You should always use your mattress on the correct side. However, to maintain its shape, we do recommend that you rotate your mattress from time to time. Our mattresses can be heavy, so make sure you get some help with this.
It’s cold, can I use an electric blanket?
You should avoid using an electric blanket with your FUÜM mattress because it may cause damage. Plus, we know you’re hot enough already.
How does the 100 day (Try it, Love it) free home trial work?
At FUÜM we are confident you’ll find love at first night with our mattress, but if you don’t, we’ll give you 100 sleeps to decide. If you’re not 100% happy you can return it for a full refund within 100 days. We’ll even pick it up.
Your sleep sound satisfaction guarantee is for 10 years – is that right?
Absolutely. We’ve spent a huge amount of time developing our FUÜM mattress and we know it lasts – which is why we’re happy to offer a 10-year guarantee. The 10-year guarantee covers you for all manufacturing defects, but doesn’t cover wear and tear or accidental damage.
I want to return my FUÜM mattress, what should I do?
We’re sorry to hear you want to return your FUÜM mattress but aim to make the process as simple as possible. If you’re sure you want to return your FUÜM mattress, send us an email to email@example.com and include all of your details of your order and we will get to work and arrange a mattress collection team to pick it up when it’s convenient to do so.
Will it cost me anything?
It won’t cost you a penny. Returns on FUÜM mattresses? are free within the UK during the 100 night trial period.
Do I need to provide additional information to the courier?
When making your order, please provide as much information as possible that will help ensure your new mattress gets to you as quickly and easily as possible.
How is my money refunded?
If you’ve decided to return your FUÜM mattress back to us, we will process your refund. The money should be back in your account within seven working days.
Can I receive a cheque refund?
At FUÜM we love the planet, and so try and keep our use of paper to a minimum. As a result, we don’t use cheques. The good news is, we can credit your bank account with the full amount – and it will be there within seven working days.
How can I pay for my new mattress?
However you would like to pay. Choose either to pay the full amount up front with a credit or debit card, PayPal or Amazon. If you want to spread the cost, then you can apply for our 0% credit offer by Divido.
We accept all Mastercard, Visa Credit, Visa Debit and Visa Electron cards. We also accept American Express.
How do I access the 0% offer?
After you’ve selected the perfect sized FUÜM mattress, you simply select the 0% finance option on the payment details page. To qualify for 0% interest free credit there’s a minimum order value of £399.
How can I tell if I qualify for your 0% offer?
We can’t tell in advance whether you qualify for 0% finance. All applications are assessed using standard criteria with decisions based on your credit history and current financial position. During the credit application process all applicants will need to be over 18, a permanent UK resident, supply three years of address history and have a credit or debit card. Decisions are normally made within a few minutes
Can you tell me why my application was declined?
We’re unable to provide any information or feedback on credit applications. All our 0% deals are provided by our finance partner Divido. They do not share any information with us due to confidentiality rules.
I’m based in the Channel Islands - can I claim VAT back?
Sorry but we are not able to process VAT discounts at checkout.
What does delivery cost, and how long does it take?
At FUÜM we want to make the joy of owning one of our mattresses as simple as possible, which is why delivery is absolutely FREE. Standard delivery times within mainland UK are Mon – Fri, 9am to 7pm. Next day delivery is available on mattresses purchased before 1pm. Deliveries to outlying parts of mainland UK and across Europe will take longer. If you want your mattress to be delivered at a specified time, you can choose at the checkout from the following options: Free standard delivery – Mon – Fri, 9am – 7pm Weekday morning delivery between 7:30am – 10:30am (£20) Saturday delivery between 7am – 1pm (£20).
Do I need to sign for my delivery?
Our couriers will require a signature at your address when delivering your new FUÜM mattress. Don’t worry if you’re not in when they call, they will keep your mattress safe and sound, and retry over the following two business days. If for any reason you need to reschedule your delivery, please contact Tuffnells directly to discuss your options on 0114 256 1111 The courier can make changes to your delivery date only after they’ve attempted to deliver your mattress once, should you need to reschedule outside of our standard terms a cost me be charged.
What courier companies do you use?
Not all mattresses are the same, and neither are all courier companies. That’s why we only use courier companies that we trust. We use a variety of couriers to help us transport the joy of sleep across the UK. Once we have received your order we will clarify all delivery details with you including the nominated courier.
Will the courier call me before my delivery?
Our couriers are out constantly delivering the joy of sleep across the UK, which means they are unable to call you before they make your delivery.
Do I need to provide additional information to the courier?
When making your order you can provide as much information as possible that will help our couriers ensure your new mattress gets to you as quickly and easily as possible.
At FUÜM we make the process of buying your perfect mattress as easy as possible. We will deliver your mattress absolutely free across mainland UK. Order before lunchtime (1pm Mon - Fri) and your order will be with you the next working day.
Your new FUÜM mattress comes wrapped and compressed in an easy-to-move box. When you’re ready to get started, unwrap the mattress in the room where it will be kept, and the memory foam will work its magic within a few hours. If for any reason, you’re unhappy, we will pick up the mattress within 100 days.
I’m in the Channel Islands, can I get a FUÜM mattress delivered?
Yes, of course! Sorry but we are unable to guarantee next-day delivery on items to the Channel Islands, our couriers will work hard to get it there as soon as possible on a standard weekday delivery service.
Help! I’ve ordered the wrong size. Can I exchange my mattress for another one?
If you’ve ordered the wrong size mattress, then don’t worry. You can exchange your mattress for another sized mattress within your 100 night trial period. If you’ve unpacked your mattress, a shipping and handling fee of £40 will apply.
Can I visit your showroom?
At FUÜM we want to democratise great sleep – making an amazing night’s sleep available to everyone. To help us produce and sell the world’s best mattress at the best possible price we don't have high street retail outlets pushing up our costs, we only sell direct to our customers through our website.
FUÜM is proud to be based in Bristol in the heart of the West Country.
Please contact us at firstname.lastname@example.org